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Returns and Refunds Policy

Returns & Refunds Policy:

How long do i have to return an item?

You have 10 days from the time of receiving your delivered order to make a return request.

Change of Mind Returns

If you "change your mind" upon receiving your order and wish to return it, you have 10 days to make a "Change of Mind" return request.

The customer is required to pay return shipping back to us or the manufacturer (even if the shipping was stated as free shipping on purchase). "Change of mind" return orders are subject to a 15% restocking fee (This covers costs that are incurred for order processing and handling).

The items must be in their original packaging, unopened and not used, erected or assembled.

Once the item is received back to us/manufacturer then the item will be inspected for any usage. If any of the items have been opened,used or erected we will not be able to provide a refund.

Upon receipt of the item/s back to us, please allow 7-10 business days for the refund once agreed and approved to be processed accordingly back to your original payment method used when placing your order.

What if the item arrives damaged , broken or has missing items?

In the rare case your order arrives damaged, broken or has missing items upon delivery, please notify us immediately so we may help and assist you to have it rectified.


Damaged,Broken or Missing Items:

In the rare case you find any damages, broken or missing items from your order upon delivery, please make note of it before signing with the courier and have the courier sign on the delivery form the damages you have noticed.

Please thoroughly inspect the items delivered and ensure that they are not damaged or broken. You have 24 hours from the time of receiving your order to notify us of any damages, broken or missing items from your order.

Please also take pictures of any damages and send it to immediately and within a maximum of 24 hours in order for us to be able to assist you.

My Garden & Patio will replace any items damaged or broken during shipping and will have these items sent to you directly to make the order whole.

We will not be able to assist you with damage, broken or missing items claims if you dont not inspect the items and inform us within 24 hours of receipt of the goods to your home/premises.